# Troubleshooting > Fixes for the problems people run into with Cardboard in Claude and ChatGPT. ## “Cardboard’s plugin isn’t available on your account yet.” Cardboard in Claude and ChatGPT is in early access, and your account isn’t on it yet. Write to and we’ll let you know when it’s open to you. ## “Plan limit reached” Cloud editing uses your plan’s usage credits, and they’ve run out. An export or preview that was already running still finishes, and your projects stay saved. You can edit again once your plan’s credits renew; the **Usage** page in your Cardboard settings shows when. ## The assistant can’t see a video I attached to the chat In ChatGPT, the assistant adds the video, audio and photos you attach to the chat to your project with **Add files from the chat**, and says if one couldn’t be added. In Claude, files attached to a chat stay with the chat and don’t reach Cardboard. Ask for Cardboard’s upload card and pick the files there. ## Bringing in a link doesn’t work Importing from links depends on your plan. See [plans and pricing](https://www.cardboard.ai/pricing). ## Sign-in keeps failing Remove Cardboard from Claude’s connectors or ChatGPT’s plugins, add it again, and sign in once more. ## Something else Email . If the assistant showed an error with a `ref` code, include it. More ways to get help are on the [support page](https://www.cardboard.ai/support).